Politique d’expédition

At Mavelle, we are committed to making your shopping experience as simple and convenient as possible. Please review the information below regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer. If there is a significant delay, we will do our best to keep you informed.

2. Shipping Destinations

We currently ship to France.

Shipping availability may vary depending on the product and destination. If your country is available at checkout, we can ship your order to that location.

3. Delivery Times

Estimated delivery times are:

France: approximately 8 – 22 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Delivery times may be affected by customs procedures, carrier delays, weather conditions, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order, and available shipping method.

From time to time, Mavelle may offer promotional free-shipping offers. Any applicable free-shipping promotion will be clearly displayed on our website.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the shipment.

Mavelle is not responsible for delays caused by:

Incorrect or incomplete shipping addresses
Customs clearance
Shipping carrier delays
Severe weather conditions
Public holidays
Events beyond our reasonable control

If a package is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

7. Customs and Import Duties

For international orders, customs duties, taxes, or other import fees may apply depending on the destination country.

Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Mavelle cannot guarantee that customs authorities will not delay an order.

8. Incorrect Shipping Information

Please carefully check your shipping information before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at mavelle.suport@outlook.pt.

We will do our best to update the information before your order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.